To address concerns surrounding airline bankruptcy, airtickets® offers a protection service that will refund your ticket if the airline you have booked declares bankruptcy. In the event of insolvency of the scheduled airline, you are covered up to $1,800.00 per passenger to pay for alternative flight arrangements. If you are away and your scheduled airline declares bankruptcy, you are covered to purchase an equivalent replacement flight in order to return home. If you haven't yet travelled, we will pay for irrecoverable flight costs, should you have to cancel your trip due to your scheduled airline's insolvency.
In the event of the insolvency of the scheduled airline, we will pay you up to $1,800.00:
1. Prior to your departure for the cost that you have paid, should it become necessary and unavoidable for you to cancel your journey or one-way trip; or
2. In the event of insolvency after departure:
a) for any additional costs incurred by you when replacing that part of the flight arrangements with a similar standard to that originally booked; or
b) for the cost of return transportation, if curtailment of your journey is necessary and unavoidable.
In the event that your providing airline carrier declares bankruptcy after the departure of your first flight, we will compensate you for the remaining unused flights accordingly, or re-book you to the best alternative flight in the same booking class. Airline Insolvency Protection, in this case, will cover up to a max. of $900 per person.
You are required to contact ca.airtickets.com, if insolvency occurs to the airline you have booked with, to get assistance on all relevant procedures. Please note that all claims regarding the airline's insolvency protection have to be received by ca.airtickets.com no later than six months after the official date of the insolvency of the airline. Claims which have not been received within this period of time will be forfeited.
The airline insolvency protection does not apply if the airline has already secured itself against insolvency.
Furthermore, the insolvency protection does not cover possible refunds for insolvency of the airline due to:
Definitions according to general Terms and Conditions:
As part of these Terms and Conditions, an airline is considered insolvent if any of the following applies to the airline:
Further, an airline is considered insolvent if the following measures, lawsuits or other proceedings in connection with the airline have been made:
You are entitled to cancel your purchased product, within 14 days from the date of purchase, provided that your departure date must be at least 14 days away. In case of cancellation, the refund process usually takes up to 15 working days following the cancellation date. Due to bank procedures, any corresponding amount may take 7-10 additional days before appearing on your bank statement.